Shipping & Returns

In Abiza, we are 100% dedicated to maintaining the highest level of quality for both our products and your customer experience. Please don’t hesitate to contact us with questions at any time. We love our products and want to make sure you love them too. 

Your jewellery is under our warranty, please have a look at our Warranty and Repairs Policy

Shipping and delivery:

We ship worldwide. If you cannot find your country in the shipment options or any other difficulty, please contact us here or email us at info@abiza.co.uk.

International Orders:

We ship globally. As standard we use Royal Mail International Tracked Service which takes around 7-10 days for delivery. We charge a flat rate of £9.15.

All orders can be tracked via the tracking number you will receive, unless tracked service is not available in your country.

All orders above £100, we automatically upgrade to Royal Mail Tracked and Signed Service (where available) to improve security. You will be required to give a signature for delivery. If not found at the address, you may need to go to your local distribution centre or arrange re-delivery with your countries postal service.

If required, express shipment is available at checkout. Based on your address, price will be calculated automatically. Delivery time is significantly reduced to 2-4 days. Please don't forget to leave your phone number which is required to book your shipment via express shipping couriers such as DHL, TNT and UPS.

UK Orders:

All domestic orders will be shipped via Royal Mail 24 Signed for.

All our items are made to order as per your specifications. Most will be shipped in 1-2 business days. 

You will receive an email with a tracking number when your order is fulfilled. Please allow up to 24 hours for the tracking number to show movement.   

Abiza is not responsible for lost or stolen packages once confirmed delivered by tracking. The customer assumes all responsibility for any loss, or damage of these items. 

We are not responsible for packages that are lost or not delivered due to an insufficient or incorrect address or a full mailbox. If the package is returned to us due to an address error, we will happily re-ship it with only a shipping charge.

Delays

Although rarely, sometimes delays may happen especially in seasonal busy times and due to custom checks. Unfortunately this is completely out of our control. For any cancellation and refund requests due to delays, we have to wait 25 working days to start a claim with Royal Mail. At this point, we will either send a replacement or issue you a full refund as per your wish.

If you need the item urgently, please consider express shipment options.

Please also make sure to read our FAQ for other common questions. 

Returns:

If you are not 100% satisfied with your purchase, you may return your purchase for a refund within 30 days of receipt of purchase.

To return an item, email info@abiza.co.uk for return instructions. Please make sure to include the reason for your return, only as a feedback to us for improvement. We will send you the return instructions.

Shipping charges are not refundable. We do not cover the shipping cost of a return. It is recommend that returns be insured for the full retail value of the merchandise as well a tracking number for your package. 

Returns must be in unused condition and with all the original packaging including all tags, jewelry cards/tags, and boxes. Please keep your receipt for your records.

Although we check all merchandise for defects and damage prior to shipment, please check product promptly upon its arrival to make sure it is free of any defects occurred during shipment. If any defect is found, please inform us immediately so we can work with you to rectify the issue as soon as possible. In this case, we will cover any additional shipment cost of the product that may arise.