We aim to ensure that you fully enjoy your Abiza jewellery and we are 100% committed to your satisfaction. 

If usage instructions are followed, we do not expect any problems with our jewellery. However, in exceptional cases when you face a problem, we will fully support you. Please get in touch with us. 

We will carefully investigate the issue. If we conclude that it is related to a part or craftsmanship failure, we will either repair or replace it, ensuring it is as good as new, at no additional cost to you. This is valid within 6 MONTHS of purchase. 

In case you need any repairs, please contact us. We will do our best to help. 

Jewellery Care: 

Wearing 

We recommend removing your jewellery when you shower, bathe or engage in heavy exercise particularly in the sea or swimming pools. Avoid direct contacts with chemicals, such as perfumes, creams or any other liquids.  

Cleaning 

Use a soft, lint free cloth to keep your Sterling Silver, Gold Filled or Gold jewellery. Widely available mini polish pads for gold and silver are brilliant for cleaning. 

Storing 

All pieces should ideally be stored in the original Abiza box. It will keep them tangle free and protected from moisture. If not possible, we suggest to keep them in zip lock bags, in a dark and cool place. 

Gemstones 

Gemstones should be cleaned using an untreated, dry, soft cloth. Avoid hot water and harsh chemicals. Some gemstones (Ethiopian Opal, top of the list) are very sensitive to moisture since they can absorb water. This may result in a change in colour and flash.  

Gemstone bracelets 

In our gemstone bracelets, we use a flexible beading wire, tested to withstand 14 pounds (6.4kg) of load. Unless forcefully pulled, it will never break. In case you get your gemstone bracelet caught onto something (watch door handles!), it may not break but the beading wire could get damaged. Very easily noticed as it will feel looser and kinked. We recommend you get in touch with us if you have any doubts or concerns. Making a simple repair at that stage is much easier than repairing after it completely breaks. If broken completely, in most of the cases some beads may be lost! 

Gold Vermeil Jewellery

Gold Vermeil is a really thick layer of real 14-24k gold, electroplated over 925 Sterling Silver. Thickness of the gold plating must be 2.5+ microns to be called gold vermeil (pronounced vur-MAY). It is a great affordable alternative to solid gold. It still has valuable silver at its core and gold outside. We use 18k gold and have every batch of our gold vermeil jewellery tested in an independent lab to ensure we always deliver you our quality promise.

The life of gold vermeil jewellery is up to you. In order to extend it, avoid wearing when washing hands, showering, applying lotion, using harsh cleaning supplies or working out. To clean, buff gently with a soft and dry 100% cotton cloth or a microfiber cloth. Never use jewellery cleaner or treated polishing clothes on gold plated jewellery. Its durability is directly affected by how well it is cared.