Based on 11930 reviews
93%
(11148)
5%
(607)
1%
(142)
0%
(19)
0%
(13)
Customer Reviews
Real reviews from real Abiza customers
Every review on this page comes from a verified Abiza customer who has bought from us at abiza.co.uk. We never edit what customers write. What you see is what people genuinely think of our jewellery, our packaging and our service.
Reviews are collected and verified by our review partner, Judge.me, who emails each customer a couple of weeks after their order arrives. You'll find product-specific reviews on the relevant product page, and the full collection of reviews, across every order and every collection, below.
You can also read our reviews on Trustpilot and Google.
Absolutely amazing from start to finish, they went above and beyond creating something exactly how I imagined it, it was a replica of my late grandma’s necklace, it’s absolutely gorgeous, Thank you so much Abiza Jewellery I can’t thank you enough x
Avoid this company – poor quality and even worse customer service
I would strongly advise against ordering from this company.
After receiving a personalised necklace as a gift, I paid £31 for a replacement when it broke after just over a year, even though it was out of warranty, I still wanted the piece and accepted their goodwill offer.
The replacement I received was faulty (the name was misspelled), and despite being polite and patient in requesting a corrected version and a refund for the inconvenience, I was met with a dismissive and defensive attitude.
When I asked to escalate the issue and mentioned I would leave an honest review if it wasn’t resolved, they abruptly cancelled my order, issued a refund, and accused me of “threatening” them, all because I calmly expressed disappointment with how they handled a mistake that was entirely their own.
This is not how a professional or customer-focused business behaves. The jewellery may look nice, but the quality is questionable, and the customer service is genuinely some of the worst I’ve experienced.
There are many better independent jewellery brands out there, I’d recommend spending your money with one that values its customers.
Dear Mrs C,
Your original necklace was purchased over 14 months ago, well outside our 3-month warranty period. Despite this, we offered to remake it at half price (£31) as a gesture of goodwill, even though silver prices had risen by more than 80% since your order.
A minor human error occurred on the replacement, and we immediately offered to remake it and upgrade your delivery at no cost. You then requested both a full refund and a new necklace, which is not a fair or reasonable expectation under any retail policy.
We therefore issued you a full refund and closed the case. You were fully reimbursed and not left out of pocket.
We always strive to act fairly and generously towards our customers, but we cannot agree to demands that go beyond reasonable standards — something no reputable business would accept.
Kind regards,
Abiza
Amazing company. Products are incredible, great communication and customer service. I would recommend this business and products to everyone. Genuinely so happy with my purchase
Bought these star earings and they arrived quite quickly
They are absolutely beautiful..very sparkley
Will definitely be buying more..highly recommended
Gorgeous product and arrived promptly. Thank you so much xx
Gorgeous product and arrived promptly. Thank you so much xx
Fabulous necklace and great customer service. Perfect!
Thank you SO much for your amazing communication, awesome customer service and quality product. My wife and daughters loves the necklace and design!
I think what this company does is so beautiful. I'm very happy with this product and it's over all quality. It is unique and a special way to feel close to my fur babe forever.
Amazing necklace exactly as described and great quality
Received and loved it - unfortunately there was a small issue so I contacted Abiza who were amazing and sent me a new one within a week. Excellent customer service and great product
Hi, been looking for one of these that's deemed nice enough for my 17 yr old daughter to actually wear, I needed asap as she is going to a festival and I needed peace of mind. Ordered Mon evening and it has just arrived wed morning AMAZING service, it is nicer than in photos, really good quality, engraved exactly as asked, and she likes and agrees to wear it. Really nice item I'm so pleased and would definitely recommend. Thankyou Abiza!
Quality and elegance combined in every piece of jewelry that I have!! Fast delivery !!
Well done Aylin !!
Beautiful item. Packed in a nice little box with a ribbon. Brilliant service.
Absolutely beautiful necklace! Best customer service I have ever had. I will shop here again.
Beautiful bracelet! Nice stones -perfect color. I bought 2-and they look SO good together!
Why customers choose Abiza
Most of our orders are personalised — engraved initials, custom names, meaningful dates, paw prints, handwriting, photo engravings. Every piece is handmade in our Chester workshop, gift-packaged in-house and shipped via Royal Mail. Reading through the reviews, the themes that come up most often are:
- handmade finish and the quality of the personalisation;
- thoughtful packaging that arrives gift-ready;
- responsive, human customer service when something needs sorting;
- fast UK dispatch and reliable international delivery;
- jewellery that holds up to everyday wear when looked after.
How to leave a review
If you've ordered from us, Judge.me will email you a couple of weeks after delivery. You can leave a star rating, a written review, and add photos if you'd like — we love seeing the jewellery being worn, gifted, and lived in. Reviews go live automatically on the relevant product page and on this page.
If you didn't get the email or it ended up in spam, you can leave a review on the product page itself, or send it directly to info@abiza.co.uk and we'll add it for you.
Something not right? Talk to us first
If you have a concern about your order, please email us at info@abiza.co.uk before leaving a review. We'll always try to put things right quickly, and we'd much rather put something right than read about it later. Your statutory rights as a UK consumer are set out in our Terms & Conditions.
Find a favourite of your own
Browse the collections customers come back to most often:
- Personalised necklaces — initials, names, children's names and meaningful dates.
- Raw crystal pendant necklaces — natural gemstone pendants in gold and silver.
- Ring holder necklace — a quiet bestseller for nurses, chefs and hands-on professionals.
- Gemstone jewellery — birthstones, healing stones and meaningful gifts.
- Medical alert bracelets — engraved, discreet, and made to be worn every day.