I’m allergic to silver but somehow I received a silver necklace not gold . Even though I believed I ordered hold ?? I Contacted the store to return but wasn’t allowed as it was personalised.
My first order and unfortunately my last
Very disappointing
We're very sorry to hear that you're disappointed with your order. We take great care to ensure all personalised items are made exactly to the specifications selected at checkout. In this case, the order was placed for a silver necklace, which was what was made and dispatched.
As the item was personalised, our returns policy—clearly outlined at the time of purchase—means we’re unable to accept it back for a refund. However, we did offer a gold version at half price as a goodwill gesture, even though the original order was fulfilled correctly.
We truly regret that your experience didn’t meet your expectations, but we stand by the accuracy of the order and the fairness of the resolution offered.
Perfect for my mom the initials idecates her 4 children’s first names
Great item and swift delivery….love it
I ordered one necklace then as it was so nice I ordered another, delivery was quick and they are lovely items. Thank you.
Lovely personal gift